Privacy Policy: Working with Us

This privacy policy sets out how The Good Home uses and protects the information provided to us by our Clients, Consultants, Contractors, Builders, Sub-Contractors, Suppliers, Manufacturers and others working with the Practice on our projects or our premises.

The Good Home are committed to ensuring that your privacy is protected. We need to ask those working with us for certain information when working with the Practice which is necessary to provide the Services this Practice provides. Should we ask you to provide information that identifies you, you can be assured that it will only be used for legitimate business purposes and in accordance with this privacy statement.

This policy is effective from the 25th May 2018 and has been updated in accordance with the GDPR (General Data Protection Regulation).  This replaces our previous policy which was aligned with the existing Data Protection Act and will give you more choice about how we manage your data.

What We May Collect

  • Your Name

  • Your Job Title

  • Contact Address and Post code

  • Contact Email address

  • Contact Phone numbers - landline and/or mobile

  • Bank Details - where we need to pay you by BACS

  • Health and Medical needs - where we are designing for such needs

  • Your Specific Requirements - where we are designing to suit Your brief, Desires, Dreams, Aspirations

  • Your Views - for feedback on the buildings we design and the services we provide

  • Technical drawings 

How We Use Your Personal Information

Your Name, Address and Post Code: We need to be able to provide you with a quotation, look at your premises on mapping services, visit your premises, write to you.

Your Contact numbers: We normally conduct business by email and phone on a day to day basis

Health and Medical Needs: We regularly design buildings for specific needs, these might be hospitals, premises providing health treatment and care, Special Education needs, Dementia, Alzheimers, Stroke recovery, Other acute health needs, Disability use and access.

Views: We design buildings for Health, Education, Residential, Community, Office, Retail and other use, we need to understand how our Clients live, work, eat, sleep, shop, take leisure and think in order to design successful buildings.

How Do We Keep Your Information

All information we collect on you is stored:-

  • For each project we generate a job record sheet which contains the Day to Day project contact, and the contact details for the person we need to send Invoices to. A summary of the Brief, a summary of the workstages we are to quote for/have been appointed to carry out.

  • Gsuite for business: We store contact information digitally, this is protected by a firewall, user passwords and is backed up, daily.

  • Project File: Each project has an electronic file, which is sub divided into further electronic files. We do not print information out unnecessarily and do not keep paper files.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and management procedures to safeguard and secure your information.

Sharing Information

In order to deliver the Services on your projects we may need to share your information with:-

  • Local Authorities such as Planning Departments, Building Control Departments, Highways Departments

  • Consultants: Architects, Structural Engineers, Mechanical and Electrical Consultants, Project Managers, Landscape Architects etc

  • Specialist Suppliers: Ecologists, Flood Risk Assessors, Geotechnical Engineers etc

  • Manufacturers: When we are obtaining Quotes on your behalf or Specifying products for your project.

  • Accountants

  • Other Bodies: As part of the provision of our Services


We do not send out active marketing e-mails on a regular basis.

We may send out e-mails asking for feedback on a project following completion. We do this in order to understand your views and to improve and provide a better service. Feedback and Testimonials on any of our projects is always welcome.

We may periodically send out promotional e-mails/introductions to the Practices services, or other information on the Practice, awards we have been nominated for or received, case studies on successful projects, or other information we think is interesting or appropriate to the services we are providing you with on a project.

We do occasionally issue or respond to press releases on projects.

Our Privacy Policy

Your details are in safe hands

Rest assured your information is always treated securely and responsibly. Just like other UK and EU companies, we have prepared for the General Data Protection Regulation (GDPR) to make sure your data is as safe as possible.

We are committed to collecting and using your data fairly and in accordance with the requirements of the GDPR.

Your rights

The right to be informed – you have a right to know how your data will be used by our Practice.

The right to access your personal data – you can ask at any time for a copy of the data we keep

The right to rectification – you can update your data if it’s inaccurate or if something is missing.

The right to erasure – you have the right to request that the Practice deletes any personal data. There are some exceptions, for example, some information can be held for legal reasons, we have to keep project data for the liability period of a project which is 6 or 12 years depending on how the contract is executed.

The right to restrict processing – if you think the data being held about you is incorrect, or know that a Practice isn't complying to rules, you can restrict any further use of your data until the problem is resolved.

The right to data portability – this means that you can ask a company holding data about you if they will have to share your data with you in a way that can be read digitally, for example via a pdf. This makes the process of sharing your data with you a lot quicker and easier.

The right to object – if you're unhappy with the way in which a company is holding, storing or using your data you can object. For example, this will make it easier to avoid unwanted marketing communications and spam from third parties.

Rights in relation to automated decision making and profiling – this will protect you in a situation where a decision is made about you based entirely on automated processes rather than by a human.